Refund & Revisions Policy

AstroVids sells fixed-price packages of short-form vertical reels for TikTok, Instagram Reels and YouTube Shorts, edited from footage you supply. The full contents and price of every package are listed on the Plans page before you buy, and that list is the scope your delivery is measured against.

Every package is a single one-time purchase. Nothing renews, so there is no subscription to cancel and no recurring charge to stop.

Every package includes revision rounds so you are happy with the result — one round on Starter and Basic, two on Pro, three on Premium. You review the reels and leave clear notes; we refine accordingly. Pricing is per package, not per revision. Changes that fall outside the package contents listed on the Plans page are quoted separately and never billed by surprise.

• The scope, deliverables, delivery time and price of every package are published on the Plans page and shown again on the checkout page before you confirm.
• Editing begins once we have your footage, your chosen platform and your brief — not at the moment of payment.
• If you change your mind before we start editing, email us and you receive a full refund, no reason needed.

You have 14 days from the date we deliver your files to request a revision or a refund. Requests made after that window are treated as accepted work, though we will still always try to help.

• If you ask before we have started editing, you receive a full refund of everything you paid.
• If we have started editing but not yet delivered, we will reasonably adjust or re-do the reels through the revision process rather than issue a refund.
• If, within the 14-day window, the delivered reels do not match the package contents listed on the Plans page and we cannot put it right through revisions, you receive a full refund.
• If we miss the delivery date confirmed to you and you no longer want the reels, you receive a full refund.
• If we cannot work with the footage you send — it is unusable, or there is not enough of it — we tell you before editing and refund you in full rather than deliver something weak.
• Delivered reels that match the listed package contents and that you have accepted are non-refundable after the 14-day window.

Email contact@astrovids.comwith the subject line "Refund or Revision Request" and your order details. You can also call us on +212 688 902552 during Monday–Friday, 9:00–18:00 (UTC+1).

• We acknowledge every request within 1 business day.
• Approved refunds are returned through PayPal (Europe) S.à r.l. et Cie, S.C.A. to your original payment method within 5–10 business days.
• Refunds are made in EUR for the amount charged. Your bank may apply its own conversion rate, which is outside our control.
• You never need to open a chargeback to get a refund you are entitled to under this policy — contacting us directly is faster.

• Seller: Khadija Oulahyan
• Email: contact@astrovids.com
• Phone: +212 688 902552
• Address: Hay Bni Makada Lakdima, Avenue El Hind Nr 121, 90000 Tanger, Morocco

This policy forms part of our Terms of Service and is governed by the laws of Morocco, with disputes subject to the exclusive jurisdiction of the courts of Morocco.